Privacy Policy

of Pension Sacher – Apartments am Stephansplatz GmbH
The protection of your privacy is very important to us.
Below we inform you in detail about the handling of your data.

Collection and processing of your data
Interested parties can visit our website or call us without disclosing any data. We are pleased to provide information upon request.
Please note: If you use the item “book”, or write an e-mail your data will automatically be saved.

Disclosure of data
Due to legal requirements, we must collect and archive following data if you are staying with us as a guest:
First name, family name, e-mail address, gender, date of birth, nationality, travel document, main residence, billing address, fellow travelers, arrival date, expected and actual departure date and signature.
For internal purposes only and not required by law, we collect and archive following data from you:
Telephone number and special requests, which are communicated to us (for example: preferred apartments)

To provide paid services we ask for additional data, such as payment details to accept your booking. We store this data in our systems until the legal retention periods have expired.

igumbi online booking tool
Via our website it is possible to book our apartments with our service provider igumbi e.U., Erdbergstraße 10/47, 1030 Vienna, Austria ("igumbi").
The personal data provided by you (name, title, address) are required to fulfill the contract or to carry out pre-contractual measures. Without this data, we can not complete the booking for you. A transfer of data to third parties does not take place, with the exception of the transmission of the credit card data to the unwinding bank / payment service provider for the purpose of debiting the booking price, to the booking tool vendor igumbi as well as to our tax consultant to fulfill our tax obligations.
In the case of a successful booking (conclusion of contract), all data from the contractual relationship are stored until expiry of the tax retention period (7 years).
Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR. Further information and the privacy policy can be found in the Privacy Policy of igumbi

Payment Methods
We require either credit card details (card holder name, number, expiration date & security code, strong customer authentication) of a valid and covered credit card, or a down payment to secure bookings. Down payments can be accepted by transfer or cash deposit. The credit card details are forwarded to the online payment service Stripe, Inc.. In the event of late cancellation, we will create a cancellation fee invoice.  If you agree to our privacy policy, you also consent to the transfer of your information to Stripe. Here you will find their privacy policy
You can settle your bill by bank transfer, in cash or by card payment on the spot.
If you opt for card payment locally at our terminal, the process is handled by our payment partner card complete Service Bank AG or directly with American Express.
Messages within the terminal network are network-encrypted via TLS 1.2 and protected again proprietarily within this tunnel.
We only archive and record the merchant receipt in accordance with the regulations.
In case of transfers, we record and archive our receipts and bank statements according to regulations.
In case of cash payments, we record and archive the receipt of payment with the guest name and the respective date according to regulations.

Use and disclosure of your data
Strictly according to legal regulations, we use the data provided by you exclusively to enable you one or more best possible stays at Pension Sacher – Apartments am Stephansplatz GmbH. The majority of our guests appreciate the personal contact and express the intention to book another stay with us again. Many of our guests become regular guests for decades.
In our traditional family business only one qualified employee and three qualified family members can view your data. As a family, since the foundation of the Hotel Sacher in Baden in 1881, we have always been dealing with the data of our guests carefully and discreetly.
In case of a legal requirement, an official order or an official investigation we are legally obliged to provide the respective data to the authority.

Christmas Mailing
We use names and addresses of selected regular guests to send them a letter once a year at Christmas time. If you do not wish to receive this Christmas mailing you can cancel it at any time.

Storage of reservations and waiting list
We save the text of the contract and communicate the confirmation of the reservation or the entry in the waiting list as you wish verbally, by e-mail or by mail.

Data security
The website of Pension Sacher – Apartments am Stephansplatz GmbH uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as a site operator.
You can recognize an encrypted connection by the address line of the browser changing from "http: //" to "https: //" and by the lock symbol in your browser line.
If SSL encryption is enabled, the data you submit cannot be read by third parties.
We secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.

SSL encryption of the booking tool
To protect the security of your data during transmission, we use state-of-the-art encryption techniques (SSL, TLS) over HTTPS.

Use of cookies
We do not use personal cookies. Only for session management non-personal cookies are used.
If you use the menu item “Book” or "Check availability" on our website, cookies from the igumbi online booking tool are used. For information, please visit the website:

Google Maps
We include maps ("Google Maps") from Google (Google Ireland, Gordon House, Barrow Street, Dublin 4, Ireland) on our website. Data protection declaration, opt-out

Right to information
You have the right to free information about your stored data as well as the right to correct, block or delete this data as long as legally possible.

This website contains links to other sites. Pension Sacher – Apartments am Stephansplatz GmbH assumes no responsibility for the privacy and content of other websites.

Data protection information
If you have questions about the collection, processing or use of your personal data or want to have them deleted, please write to:
Dominiko Sacher
Pension Sacher – Apartments am Stephansplatz GmbH
Rotenturmstraße 1-3, floor 7, door 22, 1010 Vienna, Austria

The information is given, that the Arbitration Board for consumers can be called:
In the sense of the regulation EU 524/2013 we further point out to the online dispute resolution platform of the EU: